Privacy Policy & Legal Information

Our commitments:

• Listings are checked for accuracy before going live.
• Key details such as rent, utilities, room sizes, features, and restrictions will be included wherever possible.
• Photos, videos, and floor plans reflect the property as it is.
• Listings are updated promptly when a property is let or withdrawn.
• We do not knowingly publish misleading, incomplete, or outdated information.

Who we are

Student Moves
Email: info@studentmoves.co.uk
We are the data controller for information collected through our website and platform.

What personal data we collect

We may collect and process the following:

• Name, email address, phone number
• Student status and property preferences
• Messages and enquiries submitted through the site
• Information in tenancy applications
• Identity verification and guarantor details
• Landlord and agent account information
• Payment information where relevant
• IP address, device data, and website usage information

How we use your personal data

We use your information to:

• Register and manage user accounts
• Arrange viewings and process enquiries
• Handle tenancy applications and referencing
• Verify identity and guarantor details
• Manage property listings and communication between tenants, landlords, and agents
• Provide utility-included tenancy services
• Send property alerts and marketing (only where allowed)
• Improve platform functionality and user experience
• Meet legal or regulatory requirements, including fraud prevention and anti-money laundering checks where relevant

Lawful basis under UK GDPR

We process your personal data under the following legal bases:

• Contractual necessity: to provide letting services, tenancy processing, and platform access.
• Legal obligation: for regulatory, financial, or anti-fraud requirements.
• Legitimate interests: for service improvement, communication, and property matching—except where your rights override those interests.
• Consent: for marketing emails, alerts, and optional features. You can withdraw consent at any time.

Your GDPR rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data (where appropriate)
• Object to certain types of processing
• Withdraw consent for marketing
• Request a copy of your data in a portable format
• Restrict how your data is processed in certain situations
• Make a complaint to the Information Commissioner's Office (ICO)

To exercise any rights, email info@studentmoves.co.uk.

Data retention

We only keep your data for as long as needed to:

• Provide our services
• Meet legal obligations
• Resolve disputes
• Maintain accurate records

After this, your data is securely deleted or anonymised.

Sharing your data

We may share your information with:

• Letting agents and landlords
• Third-party referencing companies
• Professional service providers supporting our platform
• Utility providers involved in all-inclusive tenancy packages
• Payment service providers where required

We do not sell personal data to third parties.

Any third party receiving your data must handle it in line with the UK GDPR.

Security measures

We use technical and organisational measures to protect your information, including:

• Encryption
• Access controls
• Secure data storage
• Regular monitoring and security checks

Cookies help us with:

• Basic website functions
• Keeping you signed in
• Remembering preferences
• Analytics and performance tracking
• Security and fraud prevention

Website use

You must not misuse the site, attempt to interfere with its operation, or use content without permission.

Accuracy of information

We take care to publish accurate listings, but some information comes directly from landlords and agents. Users should verify details during viewings and tenancy stages.

Account responsibilities

• Users must keep login details secure.
• We may suspend accounts if we detect misuse.

Limitation of liability

Student Moves is not responsible for:

• Decisions made by landlords, tenants, guarantors, or agents
• Third-party information we rely on
• Technical issues or temporary outages
• Losses arising from inaccurate or incomplete information supplied by others

Updates to this page

We may update these terms or policies to reflect changes in law or services. The latest version will always be available on the website.